Quality policyand quality indicators
Quality policy
The Patents and Trademarks result area provides its customers with reliable and high-quality IPR authority services. We treat customers fairly, impartially and openly. Our service is kind and equal.
We develop IPR practices and legislation both internationally and nationally for the benefit of trade and industry. We act in key organisations in the field.
Our searches and examinations are comprehensive and performed within the set time limits. Our decisions are precise and explicit. Our customers can rely on the high quality of our operations.
The Patents and Trademarks result area is a popular place to work among professionals in the field. We provide our employees with the required expertise through training, and also take care of their well-being.
We are committed to following the requirements of the ISO 9001 standard and to continuously improving our quality control system. We develop our operations by paying attention to the needs of our stakeholders. The management is responsible for maintaining our development work. The entire personnel participates in this work.
Quality indicators
Customer satisfaction
| 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | |
|---|---|---|---|---|---|---|---|
| Services related to patent matters meet my needs | 4.0 | 4.0 | 4.0 |
4.1 |
3.7 |
3.9 |
4.4 |
National patent applications
| 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | |
|---|---|---|---|---|---|---|---|
| First technical office action: median time (months) | 6.5 |
6.7 | 6.7 | 6.6 | 6.5 | 6.8 | 6.2 |
| Total processing time: median time (years) | 2.52 | 2.26 | 2.26 | 2.26 | 2.29 | 2.28 | 2.21 |
PCT
| 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | |
|---|---|---|---|---|---|---|---|
| PCT reports sent to WIPO within the set time limit, all applications (%) (Sending an ISR report within 16 months, and sending an IPER report within 28 months to WIPO, calculated from the priority date or international filing date) |
90.0 |
92.7 | 89.2 | 88.9 |
87.9 |
91.2 |
86.7 |