Annual Reports
PRH Annual Report 2020
The COVID-19 pandemic, which affected all sectors of Finnish society in 2020, also led to changes in the activities of the PRH.
As a whole, we managed this highly exceptional year very well. The economic downturn proved less severe than expected.
There was a substantial increase in the number of applications and notifications compared with 2019. Despite a higher workload, the PRH achieved all its processing time targets.
In 2020, the targets we had set for the use of online services were substantially exceeded. The exceptional circumstances significantly contributed to this trend.
The year was also exceptional from the perspective of our customer service. Despite the changes brought about by the COVID-19 pandemic, professionalism and service orientation of our staff were again highly appreciated.
Job satisfaction among our staff members remained at high level. It is noteworthy that despite the introduction of remote work, our employees also gave the work and operating environment high marks.